Dimension of Service Quality Called __________ Is Caring,and Individualized Attention

question 70

Multiple Choice

dimension of service quality called __________ is caring,and individualized attention provided to customers.

• A) assurance
• B) reliability
• C) responsiveness
• D) empathy
• E) sympathy

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Definitions:

Cash Balance

The amount of cash a company or individual has available at any given time, reflecting liquidity.

Average Daily Receipts

This metric calculates the average amount of money received by a company on a daily basis over a specific period.

Disbursement Float

The time delay between when a check is written and the actual withdrawal of funds from the account.

Book Balance

Refers to the amount of funds on record that a company has in its financial accounts at a specific point in time, not necessarily reflecting pending transactions.