Dimension of Service Quality Called __________ Is the Ability to Perform

question 27

Multiple Choice

dimension of service quality called __________ is the ability to perform the promised service dependably and accurately.

• A) reliability
• B) assurance
• C) accuracy
• D) responsiveness
• E) empathy

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Definitions:

Legal Responsibility

The obligation to adhere to both the laws of the land and the ethical standards set by society.

State Law

Laws enacted by individual states in the United States, as opposed to federal laws applicable nationwide.

Tort Law

Tort law governs the legal process for addressing wrongful actions (not arising from contracts) that cause harm or loss, allowing the injured party to seek compensation.

Foreseen Users

Individuals or groups who are reasonably anticipated to use a product or service and for whom potential risks should be evaluated.