According to Robert Stephens of the Geek Squad,the Biggest Complaint

question 188

Multiple Choice

According to Robert Stephens of the Geek Squad,the biggest complaint about technical support people is

• A) their inability to communicate in laymen's terms.
• B) they are difficult to understand.
• C) they take too long to answer the telephone.
• D) they lack product knowledge.
• E) they are rude and egotistical.

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Definitions:

Implied Ratification

The acceptance or approval of a previously unauthorized act by behaving in a manner that acknowledges the act as authorized.

Express Ratification

Formal approval or confirmation of an act or agreement, usually explicitly and often in writing, making it officially valid.

Misrepresentation

The act of giving a false or misleading statement about a material fact, often leading to a breach of contract.

Disaffirm

To legally reject or void a previously agreed upon contract or agreement, especially by minors.