Which of the Following Activities Are Accomplished During the Development

question 155

Multiple Choice

Which of the following activities are accomplished during the development stage for services?

• A) developing off-peak pricing strategies
• B) using fast prototyping to improve the initial design
• C) ensuring that employees have the commitment and skills to meet customers' expectations and sustain their loyalty
• D) using capacity management models to match service availability with consumers' needs
• E) analyzing the sequence of service encounters

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Definitions:

Residual Income

Income that remains after all operating expenses, including cost of capital, are subtracted from revenue, often used in performance measurement.

Investment Center

A business segment whose manager has control over cost, revenue, and investments in operating assets.

Cost Center

A department or segment of a business to which costs can be allocated but does not directly generate revenue.

Profit Center

A segment or department within an organization that is directly responsible for generating profit, measured by its performance.