According to Robert Stephens of the Geek Squad,the Biggest Complaint

question 188

Multiple Choice

According to Robert Stephens of the Geek Squad,the biggest complaint about technical support people is

• A) their inability to communicate in laymen's terms.
• B) they are difficult to understand.
• C) they take too long to answer the telephone.
• D) they lack product knowledge.
• E) they are rude and egotistical.

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Definitions:

Habit

is a regular behavior or routine that is performed repeatedly, often unconsciously.

Resistance To Change

The reluctance or refusal to accept or adapt to changes within the organizational environment or personal life.

Unfounded Fears

Fears that lack a solid or rational basis, often stemming from misconceptions or misinformation.

Participation And Involvement

The act of taking part actively and being involved in activities or discussions, contributing to decision-making processes.