Shelly,the Manager of a Large Grocery Store,was Concerned

question 270

Multiple Choice

Shelly,the manager of a large grocery store,was concerned.She had received complaints from several customers who said clerks at the store had treated them rudely.In order to determine whether or not her clerks were indeed rude,Shelly hired a team of marketing researchers.The researchers posed as customers shopping in the store,but were actually taking notes and recording the actions of the store clerks.Later,Shelly reviewed those notes.The research notes Shelly reviewed were a form of __________ data.

• A) secondary
• B) developmental
• C) observational
• D) national
• E) questionnaire

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Definitions:

Order

An arrangement or sequence of things or events, or the command, direction, or instruction given by an authority.

Stability

The condition of being resistant to change and capable of maintaining a balanced or constant state despite external pressures.

Equilibrium

A state of balance or stability within a system, where competing forces or influences are equal.

Manifest Functions

The recognized and intended consequences of any social pattern, which are explicitly stated and understood by the participants in a social system.