Consumer Behavior Refers to

question 187

Multiple Choice

Consumer behavior refers to

• A) the aspects of a consumer's decision-making processes that cannot be measured.
• B) the actions a person takes in purchasing and using products and services, including the mental and social processes that come before and after these actions.
• C) the five stages a buyer passes through in making choices about which product and service to buy.
• D) the mental and social processes that are innate in a person from birth.
• E) those behaviors that result from (1) repeated experience and (2) reasoning.

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Definitions:

Anxiety Sensitivity

Belief that bodily symptoms have harmful consequences.

Bodily Symptoms

Physical manifestations of illness or distress, such as pain, fatigue, or nausea, which may or may not have a clear medical cause.

Panic Attack

A sudden episode of intense fear or anxiety and physical symptoms, based on a perceived threat rather than imminent danger.

Social Anxiety Disorder

A mental health condition characterized by intense fear and avoidance of social situations due to excessive self-consciousness and concern about being judged or embarrassed.