________ Refers to Technology That Manages All the Office Phone

question 115

Multiple Choice

________ refers to technology that manages all the office phone lines, voice mail, internal billing, call transfers, forwarding, conferencing, and other voice services.

• A) PBX
• B) PSTN
• C) POTS
• D) ATM

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Definitions:

Stimulus Generalization

The process by which a conditioned response is triggered by stimuli that are similar but not identical to the original conditioned stimulus.

Systematic Desensitization

A behavioral therapy technique used to reduce phobic responses and anxiety by gradually exposing the individual to the feared object or situation in a controlled way.

Counterconditioning

A behavior therapy technique that involves pairing a positive stimulus with a fear-evoking stimulus to reduce the fearful response.

Second-order Conditioning

A form of conditioning in which a stimulus is paired with a previously conditioned stimulus, leading to learning without the original unconditioned stimulus.