In a Balanced Scorecard System, If Customer Satisfaction Was One

question 104

Multiple Choice

In a balanced scorecard system, if customer satisfaction was one of the critical factors, which of the following would be a relevant KPI?

• A) Revenue growth
• B) Production yield rate
• C) Market share
• D) Employee training hours

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Definitions:

Eating Disorder

A mental disorder characterized by abnormal or disturbed eating habits that negatively affect a person's health or well-being.

Laxative

A substance used to stimulate or facilitate bowel movements, often used to treat constipation.

Anorexia Nervosa

An eating disorder characterized by compulsive starvation and extreme weight loss and accompanied by a distorted body image.

Bulimia Nervosa

An eating disorder characterized by episodes of binge eating followed by compensatory behaviors like vomiting, fasting, or excessive exercise.