In a Balanced Scorecard System, If Customer Satisfaction Was One

question 104

Multiple Choice

In a balanced scorecard system, if customer satisfaction was one of the critical factors, which of the following would be a relevant KPI?

• A) Revenue growth
• B) Production yield rate
• C) Market share
• D) Employee training hours

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Definitions:

Safety Officer

An individual responsible for preventing accidents in the workplace by implementing safety policies and regulations to protect employees and the environment.

Conditioned Taste Aversions

A learned aversion to a particular taste or food that has been associated with a negative reaction, such as nausea or vomiting.

Animals Associate

The process by which animals learn to connect one stimulus with another, usually as part of their learning and adaptation mechanisms.

Learning Occurs

The process by which new information or skills are acquired through experience, practice, study, or instruction.