Many Companies Use a Balanced Scorecard for Performance Evaluation

question 37

Multiple Choice

Many companies use a balanced scorecard for performance evaluation. The balanced scorecard has four business perspectives, and utilizes KPIs to evaluate performance in various areas. Which of the following KPIs would relate to the learning and growth perspective?

• A) Hours of employee training
• B) Number of warranty claims
• C) Percentage of market share
• D) Return on investment

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Definitions:

Discrimination

Unjust or prejudicial treatment of individuals, often based on race, age, sex, or other protected characteristics.

Overseas Assignment

A work assignment in which an employee is sent to work in a country other than their own for a temporary period.

Human Resource

The department within an organization that deals with employee-related issues, including recruitment, training, and benefits.

Cultural Differences

The variation in the ways of life, beliefs, norms, and practices among various groups of people, from language and religion to food and social habits.