Which of the Following Is a Lagging Indicator

question 114

Multiple Choice

Which of the following is a lagging indicator?

• A) Operational performance
• B) Customer satisfaction
• C) Financial performance
• D) Employee training

---

Definitions:

Production Process

The production process involves the steps, operations, and methods used to transform raw materials into finished products, encompassing both manufacturing and service delivery.

Organisation Level Activity

Activities performed at the organizational level that benefit the entire company, not just specific departments or products.

Quality Problem

Issues or defects in a product or service that fail to meet specified quality standards, potentially leading to customer dissatisfaction.

Additional Cost

Expenses that are not initially planned or expected but arise during the course of a project or business operation.