Many Companies Use a Balanced Scorecard for Performance Evaluation

question 79

Multiple Choice

Many companies use a balanced scorecard for performance evaluation. The balanced scorecard has four business perspectives, and utilizes KPIs to evaluate performance in various areas. Which of the following KPIs would relate to the customer perspective?

• A) Hours of employee training
• B) Number of warranty claims
• C) Percentage of market share
• D) Return on investment

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Definitions:

Earthworms

Terrestrial invertebrates that belong to the class Oligochaeta, which are known for their role in soil aeration and composting through their digestive process.

Polychaete

A class of annelid worms characterized by segmented bodies and numerous bristles, commonly found in marine environments.

Coelom

A fluid-filled cavity between the gut and body wall that is lined by tissue derived from mesoderm; the main body cavity of most animals.

Radula

A toothed, chitinous ribbon in the mouth of molluscs, used for scraping or cutting food before ingestion.