In a Balanced Scorecard System, Which of the Following KPIs

question 78

Multiple Choice

In a balanced scorecard system, which of the following KPIs would relate to the learning and growth perspective?

• A) Defect rate
• B) Employee satisfaction
• C) Gross margin growth
• D) Number of repeat customers

---

Definitions:

Comprehensiveness

The characteristic of being complete or having an inclusive scope.

Documentation

The systematic recording, updating, and managing of information.

Chronological

Pertaining to events or experiences arranged in the order of their occurrence in time.

Informed Consent

A process by which a person consciously agrees to participate in a particular action or procedure after understanding all relevant facts and risks.