In a Balanced Scorecard System, Which of the Following KPIs

question 26

Multiple Choice

In a balanced scorecard system, which of the following KPIs would relate to the customer perspective?

• A) Defect rate
• B) Employee satisfaction
• C) Gross margin growth
• D) Number of repeat customers

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Definitions:

Customer's Credit Card Number

A unique sequence of numbers assigned to a credit card belonging to a buyer, used for identifying the account in financial transactions.

Customer's City

The city location of a customer, typically used in shipping, billing, and demographic segmentation.

Relational Databases

A type of database that stores and provides access to data points that are related to one another.

SQL

Structured Query Language, a standardized programming language used for managing and manipulating relational databases.