In a Balanced Scorecard System, Which of the Following KPIs

question 78

Multiple Choice

In a balanced scorecard system, which of the following KPIs would relate to the learning and growth perspective?

• A) Defect rate
• B) Employee satisfaction
• C) Gross margin growth
• D) Number of repeat customers

---

Definitions:

Divergent Thinking

A brainstorming technique or process designed to foster creative outcomes by delving into multiple prospective solutions.

Potential Topics

Subjects or areas that could be explored or discussed in a given context, such as during research, presentations, or brainstorming sessions.

Skill

The ability to do something well, developed through practice and knowledge.

Multiple Intelligences

A theory proposed by Howard Gardner, suggesting that intelligence is not a single entity but a plurality of eight different kinds of intelligences, including linguistic, logical-mathematical, and spatial.