What Is the Basic Function of a Help Desk

question 31

Multiple Choice

What is the basic function of a help desk?

• A) control access to corporate data
• B) provide technical maintenance and support
• C) train end users and assist with application development
• D) All of the above are basic functions of a help desk.

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Definitions:

Classical Conditioning

A learning practice in which the consistent linkage of two stimuli results in a response that, initially generated by the second stimulus, is ultimately generated by the first stimulus.

Alcohol Abuse

The excessive and harmful consumption of alcohol, leading to physical, social, and psychological consequences.

Anxiety Hierarchy

A list or ranking of stimuli or situations that provoke anxiety in an individual, ordered from the least to the most anxiety-inducing.

Systematic Desensitization

Systematic desensitization is a psychological treatment method that gradually exposes individuals to anxiety-producing stimuli while teaching them relaxation techniques to overcome their fears.