Three Months After a New Telephone System with Voice Mail

question 56

Multiple Choice

Three months after a new telephone system with voice mail was installed at Modest Expectations College in Pennsylvania,several senior faculty members were contacted by a telecommunications secretary and were told that their voice mail boxes were full.This is an example of dealing with change by

• A) deterrence.
• B) projection.
• C) avoidance.
• D) aggression.

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Definitions:

Coordination of Effort

The organisation of individual and group efforts in a way that maximizes efficiency and achievement of common goals.

Common Purpose

A shared goal or vision that unites a group of individuals or an organization.

Division of Labor

The allocation of different parts of a manufacturing process or task to different individuals in order to improve efficiency.

Hierarchy of Authority

The structured ranking of positions within an organization, where every level is subordinate to the one above it.