Which of the Following Balanced Scorecard Dimensions Provides Measures on How

question 11

Multiple Choice

Which of the following balanced scorecard dimensions provides measures on how efficiently and effectively the organization is performing key business processes?

• A) financial
• B) internal operations
• C) innovation and learning
• D) customer

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Definitions:

Frustration-aggression Hypothesis

A psychological theory suggesting that frustration often leads to aggressive behavior, as aggression is considered a result of being prevented from achieving a goal.

Displacement

A psychological defense mechanism in which a person redirects a negative emotion from its original source to a less threatening recipient.

Catharsis

The process of releasing, and thereby providing relief from, strong or repressed emotions, often through art, dialogue, or exercise.

Defective Product

An item that is flawed, faulty, or does not meet the standard of quality, safety, or performance, resulting in potential harm to the user.