Three Months After Modern Helpdesks Incorporated Began Accepting E-Mail Service

question 76

Multiple Choice

Three months after Modern Helpdesks Incorporated began accepting e-mail service requests,several service advisors had never checked their e-mail accounts.This is an example of dealing with change by

• A)deterrence.
• B)projection.
• C)avoidance.
• D)aggression.

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Definitions:

Specific Required Conduct

Actions or behavior explicitly demanded or expected from an individual in accordance with certain rules, regulations, or expectations.

Ethics Officer

A professional responsible for developing, implementing, and overseeing policies and procedures to ensure ethical behavior within an organization.

FSGO Guidelines

A set of standards provided by the Federal Sentencing Guidelines for Organizations, aimed at deterring misconduct and promoting ethical behavior in businesses.

Duties

Obligations or tasks that an individual is bound to perform, either legally or morally.