In a Balanced Scorecard, Which of the Following Is a Key

question 3

Multiple Choice

In a balanced scorecard, which of the following is a key performance indicator of the financial perspective?

• A)hours of employee training
• B)number of warranty claims
• C)percentage of market share
• D)return on investment

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Definitions:

Voluntary Dimension

The aspect of social responsibility where businesses participate in charitable activities or philanthropy by choice rather than obligation.

Right to Be Heard

A consumer right that guarantees individuals the opportunity to provide feedback, complaints, or to be part of the decision-making process regarding products or services they use.