The Concept of Customer Satisfaction Is a Function Of

question 74

Multiple Choice

The concept of customer satisfaction is a function of:

• A) customer experience.
• B) customer knowledge.
• C) customer expectations.
• D) price.

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Definitions:

Cultures

Refers to the shared practices, languages, values, and customs that characterize communities, organizations, or groups.

Control

The power to influence or direct people's behavior or the course of events or an experiment's variable that is kept constant to test the relative impact of an independent variable.

Emotions

Complex psychological states that involve a physiological response, subjective experience, and behavioral expression in response to a stimulus.

Brain Maturation

The process of development and differentiation of the brain, resulting in the establishment of fully functional brain structures and neural networks.