Customers Whose Experience Exceeds Expectations Will Most Likely Experience

question 75

Multiple Choice

Customers whose experience exceeds expectations will most likely experience:

• A) satisfaction.
• B) delight.
• C) disappointment.
• D) dissatisfaction.

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Definitions:

Controlled Laboratory Conditions

Experimental settings in which variables are carefully managed and manipulated to eliminate external influences, allowing researchers to isolate cause and effect relationships.

Biases

Prejudices or predispositions towards or against something or someone, often in an unfair manner.

Personality Dimensions

Broad categories used to describe and quantify individual differences in personality traits.

Introversion

A quality of personality defined by an emphasis on inner emotions over external stimuli.