A Study That Identified Several Types of Customers, Identified ______

question 26

Multiple Choice

A study that identified several types of customers, identified ______ as being customers whose experiences exceeded their expectations and who provide positive word-of-mouth about the company.

• A) loyalists
• B) apostles
• C) mercenaries
• D) activists

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Definitions:

Mimicking

The act of imitating or copying the behavior, actions, or traits of others, often as a learning method or strategy for adaptation.

Orientation

A process which introduces new employees to their job roles, company culture, and policies to facilitate their adaptation and productivity.

Ongoing Process

A continuous operation or series of actions that are constantly evolving or being developed over time.

Supervisor Role

A position that involves overseeing and guiding the work of other employees, ensuring tasks are completed efficiently and effectively.