Which of the Following Is Not an Important Environmental Variable

question 117

Multiple Choice

Which of the following is not an important environmental variable when designing the service environment for bank customers?

• A) Privacy.
• B) Aesthetics.
• C) Physical appearance of the people in the bank, both customers and staff.
• D) All of the above are important to bank customers.

---

Definitions:

Subjective Measure

An evaluation based on personal opinions, feelings, or attitudes rather than on external facts or principles.

Well-being

A comprehensive measure of the overall health, happiness, and economic stability of individuals or a community.

Aversion

A strong dislike or disinclination towards something, often leading to avoidance.

Dividends

Payments made by a corporation to its shareholders, usually as a distribution of profits.