Some Distinctive Characteristics of Services Make It Difficult for Consumers

question 110

Multiple Choice

Some distinctive characteristics of services make it difficult for consumers to judge quality. Which of the following is not one of the characteristics?

• A) Variability.
• B) Perishability.
• C) Tangibility.
• D) Being simultaneously produced and consumed.

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Definitions:

Schizophrenic Disorders

Schizophrenic disorders encompass a range of mental health conditions characterized by disruptions in thought processes, perceptions, emotional responsiveness, and social interactions.

Irrational Thinking

Irrational thinking involves patterns of thought that are unrealistic, biased, or based on incorrect assumptions, often leading to negative emotional outcomes or flawed decision-making.

Hallucinations

Perceptions or sensations experienced without an external source, often auditory or visual, and common in certain psychological disorders.

Disturbed Emotion

Emotional states that are intensely negative, disordered, or out of the ordinary, affecting a person's well-being and functioning.