The SERVQUAL Scale Was Designed to Measure the Gap Between

question 84

Multiple Choice

The SERVQUAL scale was designed to measure the gap between customers' expectations of service and their perceptions of the actual service delivered, along all of the following dimensions of service quality except:

• A) reliability.
• B) assurance.
• C) responsiveness
• D) value.

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Definitions:

Marital Success

The extent to which a marriage fulfills the emotional, social, and financial needs of the partners involved.

Sexual Intimacy

The expression of close or romantic physical and emotional connection between partners, often including sexual activity.

Prior Marriage

A marriage that occurred before the current one, often relevant in discussions of family dynamics, divorce, and legal issues.

Late Adulthood

The final stage of human physical and cognitive developmental process, often considered to start around the age of 65.