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Why Is the Design of the Service Environment So Important

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Essay

Why is the design of the service environment so important for service providers? Give examples of the variables that consumers find very important when evaluating the service from their bank.


Definitions:

Cardiac Muscle

Involuntary, striated type of muscle found in the vertebrate heart. Compare with smooth muscle and skeletal muscle.

Rigor Mortis

A temporary stiffening of muscles occurring after death as a result of chemical changes in muscle tissues.

Calcium Ions

Charged particles of calcium that play key roles in blood clotting, muscle contraction, and nerve function.

Troponin

A complex of three regulatory proteins involved in muscle contraction in skeletal and cardiac muscles.

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