Consider the Following Statements as You Answer the Question

question 67

Multiple Choice

Consider the following statements as you answer the question:
i.Felix, a cash receipts clerk, applied Allison's payment to the invoices indicated on her remittance advice.ii.In purchasing books, Allison filled out a form on a bookstore's web site.iii.The bookstore's web site verified Allison's credit limit.iv.William, a warehouse worker, prepared Allison's books for shipment.The bookstore may need to complete the last step of the sales/collection process because:

• A)It took Allison's order online.
• B)It uses the open invoice method of processing receivables.
• C)It does not outsource credit approval to a third party.
• D)It has inadequate separation of duties.

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Definitions:

Customer Relationship Management

A strategic approach that uses data analysis and customer interactions to improve business relationships and customer satisfaction.

Intranet

A private network used within an organization to share information, operational systems, or computing services only among employees.

Performance-oriented Culture

A work environment where the emphasis is on achieving results and employees are encouraged to strive for excellence and continuous improvement.

Charismatic Leadership

A style of leadership characterized by an individual's ability to inspire and motivate others through their personality, communication, and actions.