Please Refer to the Following Case as You Answer the Question

question 15

Multiple Choice

Please refer to the following case as you answer the question: Comprehensive Waste Management (CWM) provides trash hauling services for several communities in southern California.When a new client wants to establish service, the client calls the company's main office on the phone.A CWM employee collects the following information from the client: name, street address, city, state, ZIP code, area code, telephone number, e-mail address.The employee gives the new client information regarding regular weekly service dates, special services provided by the company, fees and billing procedures.CWM bills its clients every two months in advance of the service; for example, bills are sent to clients at the beginning of January for the months of January and February.Initially, CWM does all its billing manually; they send out paper bills and collect payment from clients via check.Once service is established, a client can create an online account; the online account provides an option for paperless billing and a separate option for charging a credit card rather than paying with a mailed check.To create an online account, the client creates login credentials (user name and password) ; they provide their CWM account number (provided on the invoice) and relevant credit card data (type of card, name, billing address, and security code) .CWM's database uses the account number to look up the client's original information, then merges the new information with it.Assume CWM wants no more than three processes shown on its Level Zero data flow diagram.All of the following are likely to be processes except:

• A)Perform intake interview
• B)Bill client and collect payment
• C)Establish online account
• D)Update client database

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Definitions:

Manic Episode

A period of abnormally elevated or irritable mood, heightened energy, and activity levels, often associated with bipolar disorder.

Obsessive-Compulsive Disorder

A mental health disorder characterized by recurrent, unwanted thoughts (obsessions) and repetitive behaviors (compulsions) that the individual feels driven to perform.

Panic Attack

A sudden onset of intense fear or discomfort, accompanied by physical and psychological symptoms, often occurring without an obvious cause.

Ketchup Dispenser

A device or container designed for storing and dispensing ketchup.