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Reputational measures are a form of social class measurement.
Service Time
The amount of time taken to complete a service for a customer, from initiation to completion.
Waiting Lines
Queues that form when the demand for a service exceeds the provider's capacity, analyzed to improve service efficiency and customer satisfaction.
Service Cost
The total expense of providing a service, encompassing labor, materials, and overheads necessary to deliver the service to customers.
Customers' Waiting
The period that customers spend in a queue or delay before receiving a product, service, or response from a business.
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