When Problem Recognition Is Triggered for a Consumer Because a Product

question 17

Multiple Choice

When problem recognition is triggered for a consumer because a product fails to perform satisfactorily, this is known as the consumer's:

• A) desired state.
• B) actual state.
• C) performance state.
• D) expectation state.

---

Definitions:

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, encouraging the association between actions and consequences.

Behavior

The actions or reactions of an object or organism, usually in relation to the environment or surroundings.

Loud Music

Sound that has a high volume level, often to the point where it can cause temporary or permanent hearing damage.

Discrimination

Discriminatory behavior or action against various groups of individuals, particularly based on racial, age, or gender differences.