The Internal Business Process Perspective Focuses on Internal Operations That

question 92

True/False

The internal business process perspective focuses on internal operations that further both the customer perspective by creating value for customers and the financial perspective by increasing shareholder wealth.

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Definitions:

Selective Listening

The process of listening to only parts of a message or paying attention only to messages that align with one’s own interests or beliefs.

Discriminative Listening

The skill of listening with the aim of analyzing and evaluating the information being presented, often to discern subtle nuances.

Isolator

A device or equipment used to prevent the transfer of electrical or mechanical energy to its surroundings.

Dominator

A person or entity that exercises control or dominance over others in a particular sphere.