Employee Satisfaction Is a Measure of the Internal Business Process

question 137

True/False

Employee satisfaction is a measure of the internal business process perspective of the balanced scorecard.

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Definitions:

Social Categorization

The process of classifying people into groups based on shared characteristics, often leading to stereotyping.

Cognitive Miser

A theory suggesting that humans tend to conserve mental energy by relying on simplified and heuristic methods of processing information.

Representativeness Heuristic

A cognitive shortcut that involves judging the likelihood of an event based on how closely it resembles a typical case.

Subtypes

Categories that people use for individuals who do not fit a general stereotype.