Bank of Bowmanville Has Variable Demand for Its Counter Services

question 140

Essay

Bank of Bowmanville has variable demand for its counter services.The daily demand ranges from 200 to 250 customers a day and the average banking transaction takes 6 minutes.The average daily demand is 228 customers.The bank currently has 5 staff members serving the counter and operates 7 hours a day.Required:
a.What is the average customer waiting time in minutes?
b.In an effort to reduce costs, the bank is considering eliminating one of its counter services staff and having a manager fill in during two hours of the day.What would be the effect of this change on wait time? What might the customers' reaction be?

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Definitions:

Pharmacy

A pharmacy is a place where medications are stored, prepared, and dispensed to individuals based on a prescription from a licensed healthcare provider.

Medication

Drugs used to diagnose, treat, or prevent disease and improve health.

Fluid Ounces

A unit of volume used primarily in the United States to measure liquids.

Cup

A small, open container used for drinking, typically with a handle and made of a hard material.