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Cari and Jereme just bought a bed and breakfast inn at a very attractive price.The business had been doing poorly.Before they reopened the inn for business, they attended a seminar on operating a high quality business.Now that they are ready to open the inn, they need some advice on quality costs and management.Required:
Identify four categories of quality costs.In addition, identify three items that would be classified in each of the categories.
Reassure
To provide comfort or support to someone, often by assuring them that their concerns and fears are understood and will be addressed.
Cognitive-behavioral Therapy
A form of psychotherapy that emphasizes the role of thinking in how we feel and what we do, focusing on changing negative thought patterns and behaviors.
Self-defeating Thoughts
Negative and often irrational thoughts that impede one's success or well-being.
Maladaptive Behaviors
Behaviors that inhibit an individual's ability to adjust healthily to particular situations.
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