Many Companies Use a Balanced Scorecard for Performance Evaluation

question 37

Multiple Choice

Many companies use a balanced scorecard for performance evaluation. The balanced scorecard has four business perspectives, and utilizes KPIs to evaluate performance in various areas. Which of the following KPIs would relate to the learning and growth perspective?

• A) Hours of employee training
• B) Number of warranty claims
• C) Percentage of market share
• D) Return on investment

Understand the impact of high conscientiousness and emotional stability on workplace behavior.

Recognize the influence of external locus of control on personal attribution of workplace events.

Identify personality traits associated with safer work behaviors.

Describe the "Big Five" dimensions of personality and their associations with workplace outcomes.

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Definitions:

Self-Actualization

The accomplishment of realizing one's skills and possibilities, regarded as a fundamental urge or demand in every human.

Aesthetic

Pertaining to beauty or the appreciation of beauty.

Cognitive

Pertaining to mental processes such as perception, memory, thought, and problem-solving.

Neuroticism

A personality trait characterized by emotional instability, anxiety, moodiness, worry, and sadness.