In a Balanced Scorecard System, Which of the Following KPIs

question 26

Multiple Choice

In a balanced scorecard system, which of the following KPIs would relate to the customer perspective?

• A) Defect rate
• B) Employee satisfaction
• C) Gross margin growth
• D) Number of repeat customers

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Definitions:

Partnership

A legitimate business partnership that involves several people who collaboratively oversee the operation and profit sharing.

Liquidation

The process of closing a business and distributing its assets to claimants, typically when the company is insolvent.

Noncash Assets

Noncash Assets are assets that are physical or intangible properties owned by a company that are not in the form of cash or easily convertible into cash.

Income Ratios

Financial metrics that compare different aspects of a company's income to its revenues, expenses, or other financial metrics, to assess its profitability.