Internal Failure Costs Occur When Poor-Quality Goods or Services Are

question 42

True/False

Internal failure costs occur when poor-quality goods or services are not detected until after delivery to customers.

---

Definitions:

Democratic Groups

Groups that operate under the principle of democracy, where decisions are made collectively and each member has an equal vote or say.

Productive

Yielding positive results or benefits; effective in achieving intended outcomes.

Aggression

A range of behaviors that can result in both physical and psychological harm to oneself, others, or objects in the environment.

True Group

A collection of individuals who are interdependent in their tasks, have shared objectives, see themselves as a cohesive unit, and are recognized by others as a group.