A company that produces financial accounting software wants to offer better training to its customers. The training is intended to decrease the amount of time required to do complicated accounting calculations. For seven individuals, the amount of time (in minutes) to complete a complicated calculation is determined before and after completing the new training. 
For the Wilcoxon signed-rank test for the matched-pairs sample, the competing hypotheses are ________.
Definitions:
Direction
Guidance or supervision towards the execution of tasks or strategic plans within an organization or project.
CRM
Customer Relationship Management, a strategy and software for managing a company’s interactions with current and potential customers.
Order Fulfillment
The complete process from point of sale to delivery of a product to the customer, including processing, picking, packing, and shipping.
Marketing
The activities, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
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