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When McDonald's studies the drive-through operations of Burger King, they are engaging in competitive benchmarking.
Bus
A large road vehicle designed to transport numerous passengers, often operating on fixed routes and schedules.
Emotions
Complex psychological states involving subjective experiences, physiological responses, and behavioral or expressive reactions.
Moods
Temporary states of mind or feelings that are less specific and less intensive than emotions and can influence an individual's perception and behavior.
Differences
Variations or disparities among individuals, objects, or situations.
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