Which Type of Process Map Should Be Used to Track

question 77

Multiple Choice

Which type of process map should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

• A)input process map
• B)swim lane process map
• C)entity process map
• D)data flow process map

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Definitions:

Objective Content

Information, data, or material presented without bias, and based on facts rather than opinions or interpretations.

Human Relations Skills

The ability to interact effectively and harmoniously with other people.

Generation Y

Also known as Millennials, the demographic cohort following Generation X, typically defined as those born from the early 1980s to the mid-1990s to early 2000s.

Middle-Aged Adults

Individuals typically in the age range of 45 to 65 years old, who are often experiencing transitional life events.