Which of the Following Approaches to Process Improvement Could Be

question 25

Multiple Choice

Which of the following approaches to process improvement could be described as process benchmarking?

• A)Employees at McDonald's ignore the way they have always processed customer orders and design an entirely new way to do so.
• B)Employees at the campus housing and dining service visit Ritz Carlton to pick up ideas on managing long-term guests.
• C)Employees at Ford purchase automobiles from an array of car manufacturers and take them apart to get design ideas for their next generation Taurus.
• D)Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

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Definitions:

Economic Conditions

The state of the economy at a certain time, characterized by factors such as GDP, unemployment rates, and inflation levels.

Open Market

A system where goods, services, and financial instruments are traded freely without restrictions, based on supply and demand forces.

Foreign Competitors

Companies based in one country that compete with those in another country, often affecting market share, pricing strategies, and innovation efforts.

External Environment

The external forces that affect an organization's performance, including economic, technological, socio-cultural, and political factors.