Which of the Following Approaches to Process Improvement Could Be

question 25

Multiple Choice

Which of the following approaches to process improvement could be described as process benchmarking?

• A)Employees at McDonald's ignore the way they have always processed customer orders and design an entirely new way to do so.
• B)Employees at the campus housing and dining service visit Ritz Carlton to pick up ideas on managing long-term guests.
• C)Employees at Ford purchase automobiles from an array of car manufacturers and take them apart to get design ideas for their next generation Taurus.
• D)Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

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Definitions:

Boston Tea Party

A political protest by the American Colonists against the British government in 1773, where they boarded British ships and dumped tea into Boston Harbor as a protest against the Tea Act.

East India Company

A historic British trading company, formed in the 17th century, which played a major role in the economic and political control of India until the mid-19th century.

Monopoly

An economic condition in which a single company or entity has exclusive control over a particular market, lacking competition.

Export

The act of sending goods or services from one country to another for the purpose of trade.