Barber College Is the Best Deal in Town! for Only

question 3

Essay

Barber College is the best deal in town! For only $5, you can get a shampoo and cut by any one of four untrained stylists completed in 7.5 minutes on average. Perhaps this is why customers show up on average two minutes apart (both arrival times and service times are exponentially distributed).Develop a full description of the system performance. How much does performance improve if another barber is added to the customer service staff?

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Definitions:

Omnichannel Operations

A multi-channel approach to sales and customer service that provides an integrated and cohesive customer experience no matter how or where a customer reaches out.

CRM

Customer Relationship Management, a strategic approach that companies use to manage interactions with current and potential customers, often utilizing data analysis to improve business relationships.

Omnichannel Retailers

Retail operations that integrate different methods of shopping available to consumers, such as online, in a physical store, or by phone.

Internet

A vast network of computers that is globally connected, facilitating information sharing, communication, and access to web resources.