A Customer Enters a Business and Joins the One Line

question 23

Multiple Choice

A customer enters a business and joins the one line that snakes back and forth through the lobby in order to receive service. The initial part of the service is performed by one customer service representative, after which the customer enters a second, shorter line to complete the service before leaving the establishment. Which description of this waiting line system is appropriate?

• A)single channel, single phase
• B)single channel, multiple phase
• C)multiple channel, single phase
• D)multiple channel, multiple phase

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Definitions:

Recidivism

The act of relapsing into a previous condition or mode of behavior, especially criminal behavior, after attempting to change.

Rehabilitation

The process of helping an individual achieve the highest level of function, independence, and quality of life possible after illness, injury, or imprisonment.

Incarceration

The state of being confined in a prison or similar facility as a form of punishment following conviction for a crime.

Conformity Pressure

The social influence exerted on individuals to make them comply with the norms or behaviors of a group.