List and Briefly Describe the Four Types of Quality-Related Costs

question 105

Essay

List and briefly describe the four types of quality-related costs.

---

Definitions:

Experience of Anger

The subjective feeling and emotional response characterized by antagonism toward someone or something perceived to have deliberately done wrong.

Emotional Label

The process of identifying and naming one's emotional states or reactions.

General Affect

General affect pertains to the overall mood or emotional tone an individual typically exhibits.

Facial Expressions

Visible changes in the face that communicate emotional states or reactions to others.