Mass Customization Is Not Exclusive to Product-Intensive Businesses

question 129

True/False

Mass customization is not exclusive to product-intensive businesses. Service businesses have learned how to use mass customization to serve their customers.

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Definitions:

Telecommuting

The practice of working from a remote location, outside of a traditional office environment, typically using digital technologies.

Employee Behavior

pertains to the actions or conduct of individuals within an organization, influenced by their attitudes, personality, and the organizational culture.

Workforce

The collective group of individuals engaged in work within an organization or the labor pool in the economy.

Organizational Citizenship Behavior

Refers to voluntary actions by employees that go beyond their formal job requirements to enhance the workplace environment and its functioning.