Instruction 14-2
the Following Table Contains the Number of Complaints

question 10

Multiple Choice

Instruction 14-2
The following table contains the number of complaints received in a department store for the first six months of last year.
$$\begin{array} { c c } \text { Month } & \text { Complaints } \\\text { January } & 36 \\\text { February } & 45 \\\text { March } & 81 \\\text { April } & 50 \\\text { May } & 108 \\\text { June } & 144\end{array}$$
-Referring to Instruction 14-2,if this series is smoothed using exponential smoothing with a smoothing constant of 1/3,what would be the third value?

• A) 68
• B) 81
• C) 65.33
• D) 53

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Definitions:

Consensus

A general agreement among a group of people or in the literature on a particular issue or decision.

Distinctiveness

The quality of being easily distinguishable or unique from others, often used to describe characteristics that set individuals, groups, or objects apart.

Disposition

The inherent qualities of mind and character that influence an individual's behavior and attitudes.

Behaviour

The actions or reactions of an individual or group in response to external or internal stimuli.