A Help Desk Can Encourage,support,coordinate,and Control End-User Activities

question 55

Multiple Choice

A help desk can encourage,support,coordinate,and control end-user activities.A help desk department may be organized with front-line and second-line analysts and technicians.What would be one duty of second-line help desk personnel?

• A)handling complicated queries requiring research
• B)provide callers with scripted answers
• C)using expert systems to quickly find answers
• D)None of the duties listed above pertain to second-line help desk personnel.

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Definitions:

Hospital Personnel

Individuals employed within a hospital setting, encompassing a wide range of roles from medical professionals to support and administrative staff.

Gender Differences

Variations in characteristics, behaviors, and demographics, typically attributed to or distinguishing between males and females.

Naturalistic Observation

A research method involving observing subjects in their natural environment without intervening, in order to study behavior in a real-world setting.

Driving Habits

Patterns or behaviors that drivers consistently demonstrate while operating a vehicle, which can influence safety and efficiency on the road.