What Is a Help Desk? What Are the Uses of a Help

question 56

Essay

What is a help desk? What are the uses of a help disk?

---

Definitions:

PowerShell

A task automation and configuration management framework from Microsoft, consisting of a command-line shell and associated scripting language.

Scripts

Pieces of code written in a scripting language, executed to automate tasks on a computer.

Hyper-V

A virtualization software that allows multiple operating systems to run on a single physical server as virtual machines.

Remote Desktop Connection

A Windows tool used to remotely access a Windows-based device that does not require someone to be at that computer and does not prompt for permission. Contrast with Remote Assistance, which does prompt for permission.