The Call to Tech Support Was Fairly Routine

question 10

Multiple Choice

The call to tech support was fairly routine.A first-time computer user had purchased a brand new PC two months ago and it was now operating much more slowly and sluggishly than it had at first.Had he been accessing the Internet? Yes.Had he installed any "free" software? Yes.The problem is likely to be a(an)

• A) virus.
• B) zero-day attack.
• C) denial of service attack.
• D) dictionary attack.

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Definitions:

Observational Learning

The process of learning behaviors by watching and imitating others, as identified in the social learning theory.

Operant Conditioning

A learning process in which the strength of a behavior is modified by reinforcement or punishment, a concept developed by B.F. Skinner.

Classical Conditioning

Classical conditioning is a learning process through which an association is made between a naturally occurring stimulus and a previously neutral stimulus.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired; a response that is first elicited by the second stimulus is eventually elicited by the first stimulus alone.